1. Making a Booking
When you make a booking with us you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any monies from you towards the booking or upon the issue of our confirmation or invoicing, whichever is the earlier. These conditions in conjunction with the information set out in our published information form the entire agreement between yourself and Puertogalera.biz.

When you make a booking with Puertogalera.biz and we accept it, the total cost of the Travel becomes due and payable immediately, unless we have agreed in writing that you should pay an initial deposit. In any event, the full amount of your booking must be credited to puertogalera.biz a minimum of  30 days. (some services require full payment to confirm booking)
2.   Prices
Prices are fixed at the time of booking and generally will not be subject to any surcharges. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as VAT. When a surcharge is payable an administration charge of $5.00 per person, together with an amount to cover travel agents commission (if applicable) will be added. If this means that you have to pay more than 20% of the original booking price you will be entitled to a full refund of all monies paid in respect of your booking, except an amendment charge. Should you decide to cancel because of this then you must exercise your right to do so within fourteen days from the date we advised you of the amount due.

We reserve the right to change our prices at any time before you book including any special rates that we may offer from time to time, which may not be the same as those published on this website. Please note that ALL RATES are determined based on the actual time of travel , and NOT the booking date. In some cases, posted rates may expire or become invalid after the booking date and before the actual date of travel. In this case, we will confirm and charge the new rate that will be in effect at the time of travel. (see VALID FROM DATES below room rates, to confirm validity)

3.   Payments
Puertogalera.biz accepts payment by wire transferl. Bank to bank deposit


NOTE: For security reasons, we accept bank transfers to any other bank account.

Receipt of Payment
Upon receipt of payment, you will receive the following, (1)  Puertogalera.biz send you and email confirmation details, (3) an official receipt for the full amount paid.

4.   Changes by You
If you wish to change your booking with  in any way and we can accept the change, we reserve the right to charge $5.00 per person, per amendment provided that your instructions are provided in writing, and are received at least 5days prior to your scheduled departure. Thereafter, except as provided by applicable law, cancellation charges as specified in Condition 7 below, shall apply.

5.   If You Cancel your Booking
You or any member of your party may cancel all or part of your Travel at any time, proved that the cancellation is made in writing to us by the person who made the original booking. You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below.

6.   If we amend your booking
It is unlikely that we will have to amend your Travel booking. However, occasionally changes may become necessary which we reserve the right to make at any time. Most of these changes are minor and we will advise you at the earliest possible date.
Confirmed dates will be as shown on your invoicing. Should a material change become necessary, we will inform you as soon as reasonably possible. You may decide whether or not to accept the change, however you must accept or reject the proposed change in writing within 24 hours of notification, otherwise we will assume that you have accepted the proposed change.

A material change is one made to your travel arrangements before departure, involving change of departure or arrival  (other than between airports within the same city airport system) outward or return flights being re-scheduled by more than 12 hours, or by substitution of accommodation originally booked with one of a lower grade.

If you do not wish to accept a material change, we will give you a full refund and in addition, whether or not you accept a material change prior to departure, we will also give you compensation for your inconvenience based on the following:

7.  
These are the only forms of compensation that may be paid to you. As we do not control the day-to-day management of your accommodation, it is possible that we may be advised that the reserved accommodation may not be suitable or available upon your arrival. If this happens, we will endeavor to provide accommodation of at least the same standard, in the same geographic area. If only accommodation of a lower standard is available, then we will refund the difference of the advertised price between the accommodation booked and that available together with compensation of $10.00 per person for your inconvenience.

IMPORTANT NOTICE: We are not responsible for changes which arise as a result of events outside of our control, changes imposed by re-scheduling or cancellation of you booking, or  bad weather .

8.   If We Cancel your Booking
We reserve the right in any circumstance to cancel your booking. However, in no case will we cancel your booking less than 30 days prior to departure, unless it is for reasons outside of our control or for non-receipt of payment by you. If we do cancel your booking (other than for late or non-payment) we will offer you a full refund of all monies paid in respect of the Travel booking.

9.   Our Liability
Our obligations, and those of our suppliers providing any service or facility involved in any part of your Travel are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. You must show that reasonable skill and care has not been used, if you wish to make any claim against us.

10. Documentation
Where travel and health documents are necessary to comply with the requirements of the country you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.

11. Conditions of Carriage & Accommodation
We are neither a carrier nor a provider of accommodation. Each journey (whether undertaken or not) that you book by land, sea  is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.

When you book accommodation (whether provided or not) its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodation.

12. Termination
We reserve the right in our absolute discretion to terminate your Travel without notice should your behavior be such that it is likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.

13. Unused Services
No refund will be due to you in respect to the non-utilization of any part of the Travel arrangements made for you, by Puertogalera.biz.

14. Insurance
It is a condition of the agreement between us, that you take out adequate holiday insurance against cancellation charges, unexpected curtailment of your holiday, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you.

Should you fail to secure such insurance coverage prior to your Travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify puertogalera.biz  and our overseas agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.

15. Complaints
We do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. If necessary to talk to the person who incharges, or our 24 hours live chat agent, from wherever you may be. If a problem arises during your trip, please contact us immediately, so we can help you.

If your complaint cannot be resolved locally, you should advise us within 30 days of the incident, in writing, by giving your Puertogalera.biz confirmation number, a detailed description of your complaint and other relevant information. Please mail written complaints or to:feedback..
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  Email us: info@puertogalera.biz

To file a complaint online, please click on our Feedback page, and enter COMPLAINT in the subject line. Your written letter or online complaint will be given prompt attention by puertogalera.biz  management, who will contact you directly regarding your complaint. feedback

Please note that if you do not follow our complaint procedure, we CAN NOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem.

16. Applicable Law
Any contract or dispute between us and these booking conditions are to be governed by and construed in accordance with Philippine law. Both parties agree to submit to the exclusive jurisdiction of the Courts of Makati City, Philippines.

17. Effective Date
The effective date of this policy is January 1, 2008. It replaces all prior privacy policies issued by Puertogalera.biz. We reserve the right to change our policy at any time. Revisions of this policy will be posted on our website and mailed to our customers periodically, as required by law. Visitors to this Web site should review our policies from time to time to stay abreast of changes.

18. Check in time 12:00 noon check out time 12:00 noon
extended hour of check per hour is P200.00

For questions please call us at +63906-221-6645